DUE TO THE NATURE OF THESE PRODUCTS
On Target Airsoft tests every Airsoft Electric Gun that it ships out to ensure the highest level of quality control. Less than 1% of our airsoft guns are ever returned due to problems. However, these guns are mechanical and defects/problems do occur from time to time. As such, we offer the following 14-day "out of the box" guarantee protection.....
If you airsoft guns fails in the first 14-days of use we will repair it for you free of charge. This covers manufacturer defects only (Wiring, gearbox, motor, piston, spring, Magazine, and any other internal parts). We do not replace guns that are:
Any airsoft gun returned with the Orange Tip removed, modified and/or painted over will be turned over to local law enforcement for destruction and you will be out an airsoft gun
We do not Warranty Airsoft Parts once they are installed in your Airsoft gun. Please inspect all parts prior to installation. DYI repairs are at your own risk
On Target Airsoft does not issue cash refunds...all sales are final
Salvage lot items are sold "as is" with no warranty offered. Please read the following completely before purchasing from us.
Not responsible for damages incurred during shipping. On Target Airsoft makes every effort to properly pack your item(s) for shipping. However things do happen in transit that are out of our control. All Airsoft items are insured for shipping. OnTarget Airsoft will handle damage claims on your behalf with the respective carrier (UPS or US Postal Service).
BEFORE RETURNING, PLEASE CHECK:
IMPORTANT: If you return a working gun to us you will be responsible for the return postage. Make sure you check the above completely, we run all returned guns through the above tests!
You must notify us of product problems within 14-days of product receipt.
HOW TO RETURN: All requests for warranty repair must be made within 14-days of receiving the merchandise. After the request, return the item to us within 7-business days. We will make every effort to get your Airsoft gun repaired as soon as we get it back.
Original packaging and ALL accessories must accompany the return (except the BBs), along with a copy of your purchase receipt. Items returned with missing items or not in original packaging will not be exchanged and the buyer will be responsible for return postage. Items returned in working condition will not be repaired and the return postage will be the responsibility of the buyer.
Items outside of the 14-day On Target Airsoft Warranty period, may be covered by an extended manufacturer warranty. See the manufacturer web page for details. We do not do manufacturer warranty repairs. See our PRODUCT WARRANTY section for details
Questions? Don't hesitate to ask! We don't bite. :-) our phone is 678-797-1900